Skip to main content

Troubleshooting - Why Can’t I Upload?

If you are experiencing issues uploading documents, or see an endless spinner or it seems like the upload never completes, please review this checklist:

  • Check the file size is under 40 megabytes (the maximum file size allowed)

    • Compress/optimise using an optimiser tool, and or

    • Reduce image resolution

  • Remove passwords or certification

  • Disconnect from any VPNs as they can disrupt network connections and affect file transmission.

Refresh the page and see if a record HAS appeared in your library. You click through to go to the editor and get a message like 'Unexpected error'.

A database record has been created, but there was a problem uploading your document. This may happen because your corporate system does not allow you to have browser local storage access.

Contact your IT team and share this message:

Please check my account permissions and enable my browser to have local storage access. This may involve adding me to a group in Active Directory or a similar system that allows this.

If problems persist after these steps, please contact the Legalesign support team. Create a support ticket at https://support.legalesign.com describing the steps you have already tried.